How to obtain technical support when the system malfunctions? What is the response time?

Update Time:2025/4/2

Support 24/7 online customer service, remote diagnosis and on-site service, three-level response mechanism, remote problems will be solved within 2 hours, and damages caused by quality problems will be compensated by free air express within 72 hours.

Previous Can existing devices be upgraded to the latest functional version? Are upgrades charged?

Next Does the equipment require regular maintenance after installation? What is the maintenance interval?

FAQs

Logistics and transportation FAQ
Vehicle Manufacturer FAQ
Mining Fleet FAQ
Hazardous Chemicals Fleet FAQ
School Bus Fleet FAQ
Public Bus Fleet FAQ
Forklift Fleet FAQ
Insurance FAQ
Government and Public Safety FAQ
In-vehicle Camera Solution FAQ
Vehicle Positioning Solution FAQ
Vehicle Surveillance Video Solution FAQ
360-degree Detection Solution FAQ
Blind Spot Solution FAQ
Anti-Fatigue Solution FAQ
Anti-collision solution FAQ
OEM&ODM
Service FAQ
Fleet Solutions FAQ

MR830 All-in-One DMS with ADAS, BSD and Driver Fatigue Alerts
MR810 Standalone Driver Monitoring System for Buses

Are you looking for a reliable passenger transport, intelligent safety management solution service provider?

We can quickly provide customers with market analysis, technical support and customized services.

Get in touch